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Terms and Conditions

National VET Data Policy

Data Collection whilst registering for Accredited Training

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER).  The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act.  Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.  The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at  If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.  DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities.

For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at


You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact Pro Leaders (RTO # 45024) to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Website use

By using this website, you are agreeing to be automatically bound by these terms and conditions, including our privacy policy . We encourage you to carefully read and understand these terms before using the website or enrolling in any of our courses. If you don’t agree, your remedy is to stop using our website.

We reserve the right to change, amend or modify our website without notice. We may also update our terms of use from time to time and the new provisions will apply from the date they are updated.

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website. You agree not to hack into areas of this website that are not intentionally made available to you.

You expressly agree not to:

  • engage in any internal or external spamming, or other similar actions;
  • engage in any acts which we deem unlawful, immoral, defamatory, misleading or deceptive, or acts which are in violation of these terms and conditions; or
  • decompile, reverse engineer, or try to copy or imitate this website or underlying content.

Links disclaimer

This website may contain links to other websites (‘Linked Sites’). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

Copyright, Trademarks and other Intellectual Property

We own all the intellectual property rights in the contents of this website, training material, course content, presentations or other materials related to the courses (“Training Materials”).

You may not use, copy, display, distribute, modify, translate, reformat, create derivative works, or in any way exploit or allow others to exploit any of the Training Material except where it is necessary to meet learning objectives or complete assessments related to the course.


You may access, download, or print material from the website for your personal use only. Sharing without prior permission and commercial use of any sort is expressly prohibited. You agree not to change or delete any copyright or proprietary notice from materials provided to you, downloaded from this website or any site accessible through this website.

Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or licence to our intellectual property.


We make efforts to maintain the security of our website. However, we do not guarantee the security of the website, our records, or your content. We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are encouraged to install and maintain up-to-date security software on your computer.

Continuous accessibility to the website is dependent upon third-party services. As a result, the website may be inaccessible from time to time.

Feedback, comments or complaints

If you have any questions or wish to notify us about anything in relation to these terms of use, please contact us at and we will usually respond to all enquiries within two business days.

Please provide us with as much information as possible in your query or feedback, including your name, contact details and the nature of the query/feedback.

Applicable law

This agreement is governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of this website.

Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms of use including, without limitation, this paragraph. If you are a resident in a jurisdiction where the use of this website is unauthorised, it is your responsibility to stop using this website.

General use

Limitation of liability

We will not be liable to you or any other person or entity for any damages whatsoever arising as a result of:

  • your use of this website in any way;
  • loss or damage to your personal property while undertaking a course; and
  • injury to you (financial or otherwise) or any damage caused by another client.

If something happens that is beyond our control, such as a force majeure event, and it is likely to affect the delivery of a session or a course in anyway, we will notify you immediately.

For the purpose of this agreement, force majeure event means an event that is beyond our control and is not limited to fire, earthquake, labour dispute, act of God, death, illness or incapacity affecting us or any local, state, federal, national or international law or governmental order.


You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

  • your unauthorised use of our website, or products or services included or advertised on our website;
  • your participation in any of our courses; and
  • your breach of these terms of use.


You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this agreement or use of this website.

Our performance of this agreement is subject to existing laws and legal process. Nothing contained in this agreement can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of this website, or with regard to information provided to or gathered by us with respect to your use.


If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.

Course Availability

Course availability disclaimer

We reserve the right to change information or material on the website at any time without notice including, but not limited to, details relating to courses, admissions, fees, products and services.

We reserve the right to vary the courses offered including, without limitation, variations to the course content, discontinuation of the course, change of facilitator, the delivery mode or method of assessment. We may discontinue, vary or make unavailable programs and courses at any time without notice.

Course Enrolment

Participant Handbook

These terms of use outline relevant information to guide your enrolment with Pro Leaders Academy. If you decide to enrol, we will provide you with a Participant Handbook that sets out in further details the terms and conditions that you must adhere to as a client of Pro Leaders Academy.

Enrolling in a course

You may register to enrol in a course through our online enrolment system. We will ask you to supply personal information and it is your responsibility to ensure this information is true and correct. We will not be able to complete your enrolment, process your payment, award you a qualification or deliver course materials to you if your details are not correct.

Unique Student Identifier (USI)

You must provide us with your USI or apply for a USI when participating in our courses. As a registered training organisation, we are required by legislation to collect this information to verify your identity before we can issue you with a qualification or statement of attainment.

Membership / Opening an Account

When you enrol in a course, you will be required to create an account with us. In creating an account with us, you:

  • will provide accurate, complete and current information and will notify us if your contact details change;
  • will keep your account information secure including your username and password. We recommend that you change your password at least once every six (6) months;
  • will cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your account;
  • will immediately contact us if you believe that your account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach; and
  • agree to receive regular newsletters and other communication from us. You can unsubscribe at any time by clicking an unsubscribe link in our communications where available or notify us by email.

You are solely responsible for the activity that occurs on your account, whether authorised by you or not, and may be liable for any loss to us or third-parties caused as a result of the use of your account, whether by an authorised person or not.


The prices for the courses and other products as quoted on our website are in Australian dollars.

If you are a company or corporate client, we will collect full payment from you at the time the booking is made online, unless prior arrangements have been agreed.

If you are an individual, at the time the booking is made online we must only collect $1500 as a threshold prepaid fee amount and provide clients with the option for payment of remaining balance in instalments. This is in accordance with the Standards for Registered Training Organisations (RTOs) 2015. Please note that this will only apply to accredited training courses. All other courses are to be paid in full at the time of registration, unless prior arrangements have been agreed.

Instalment Payments

For individuals enrolling in accredited training courses, the remaining balance will be paid by a series of instalments. If you withdraw from a course, you may still be liable for any remaining unpaid instalments in accordance with the Cancellation policy set out in these terms of use.

When you sign up to pay in instalments, you are financially liable for payment of the full amount of the course regardless of your performance in the course. If you cancel your enrolment or transfer to a different course, the amount you have already paid may be taken into consideration in calculating any remaining instalments or refunds due.

If you think you are going to have trouble paying an instalment, it is important that you notify us as soon as possible. If course fees remain unpaid, we may pursue legal action against you to recover the debt. We reserve the right to pass details of any unpaid accounts to a third-party agency to pursue the collection of the outstanding balance. You agree to pay our debt recovery costs and any legal costs associated with recovery of your unpaid account.

Payment Gateway

If you book a course or purchase a product / service through our website, we will process your payment using a reputable payment gateway. Reputable payment gateways process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the nominated payment gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by us, or any outside party. All transactions are performed under secure methods, including SSL certificates.

Goods and Services Tax (GST)

Some of our courses meet the standards set by the Australian Skills Quality Authority to be an “accredited course”. If a course is deemed to be an “accredited course” then no GST is payable on the fee in relation to those courses. We will advise you at the time of booking whether GST will be payable.

All other products and services purchased from us are subject to GST.

Cancellations and Refunds

If you wish to withdraw from a course and apply for a refund, you must provide us notice in writing to and we will let you know what information is required.

Refunds are given in the following circumstances:

  • 100% refund of fees paid (less cancellation fee): cancellation up to and including 30 days prior to the commencement of the course;
  • 50% refund of fees paid (less cancellation fee): cancellation less than 30 days but greater than or equal to 10 days prior to the commencement of the course;
  • 25% refund of fees paid (less cancellation fee): cancellation less than 10 days but greater than or equal to 24 hours prior to the commencements of the course;
  • No refund: cancellation less than 24 hours of course commencement.

We are unable to offer a refund if you cancel less than 24 hours before the commencement of the course, after a course has commenced, if you fail an assessment or if you fail to attend class.

Cancellation Fee

If you cancel or withdraw from a course, or transfer to another course, we will charge a $150 cancellation fee that covers administration costs of processing the cancellation or transfer.

If, for any reason, Pro Leaders Academy has to cancel a course, we will provide a full refund of fees paid. Our Public Offer programs are usually delivered biannually. If we cancel a course and you prefer to be transferred to a later course offered, we will usually do this at no additional cost.

In the event that a client is suspended from attending a course for any reason, no refund will be paid.

Further information on cancellations and refunds can be found in the Participants Handbook.

Transfers and Amendment to Enrolment

We encourage clients to amend their enrolment rather than cancel from a course. We permit the following transfers provided you give us at least two weeks of written notice before the commencement date of the course and pay the cancellation fee:

  • Change course date: clients may transfer to another course date or be placed on a waiting list for an upcoming course;
  • Change course: clients may transfer to a different course and pay any difference in course fees;
  • Change delivery mode: clients may choose a different delivery mode, if there is more than one mode available for that course. An administration fee of $150 for change in delivery mode will apply, and is subject to availability; and
  • Transfer to another client: clients may transfer their enrolment to someone else. An administration fee of $150 for transferring to another client will apply.


We reserve the right to suspend any client where we have been provided with allegations or other evidence that the client is involved in any behaviour that could be considered harassment, vilification, bullying, sexual harassment or discrimination or which interferes in or disrupts the learning of others.

You agree to comply with all instructions of Pro Leaders Academy and its facilitators at all times.

In the event that a client is suspended, no refund of course fees will be made and the client will be responsible for paying any remaining payment instalments.

More information about the behaviour we expect from our clients is set out in the Participants Handbook.

Course Acceptance

We reserve the right to accept or reject, in our sole discretion, any registration that we receive.

If we accept your enrolment, we will notify you in writing. If we reject your enrolment for any reason, we will notify you in writing and refund any fees paid within seven (7) working days.

Course Attendance

Course attendance is paramount to successful completion of learning and assessment outcomes. Full attendance at the course is expected and attendance records will be kept.

Course Delivery

Depending on the nature of the course and the needs of the clients, courses will be taught in any one or more of the following manners, depending on availability:

  • in a face-to-face classroom environment;
  • in a face-to-face workplace based environment;
  • online; and
  • “Recognition of Prior Learning” or RPL.

Our training sessions are designed to provide clients with the essential skills and knowledge required for relevant units of competency. It is expected that clients will undertake additional reading and research to further their learning.

Further information on how the courses will be run can be found in the Participants Handbook.

Course Material

Course material will be provided upon payment for your enrolment in a course. For face-to-face classroom environments or workplace-based environments, we will digital copies of course materials on USB and supply hard copies of all relevant course material upon attendance at your first class.


Courses may include assessments that must be submitted by or on the due date. If you anticipate difficulty completing an assessment, you should discuss it with your facilitator well in advance of the due date.

Further information on assessments can be found in the Participants Handbook.

Course Completion

Upon satisfactory completion of a course, including all assessment and activities required by the course, a certificate of completion/attainment or the award of a qualification shall be issued to the client.

Issuing of Qualification

Individuals who satisfactorily completes all requirements of a qualifications will be issued with their qualification by post to the address as indicated in their enrolment.

Qualification disclaimer

Participation in a course does not guarantee that you will receive a qualification or certification at the end of the course. Your results will depend on the actions you take to meet certain learning objectives and outcomes to reach the standard of qualification or certification.

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